Frequently Asked Questions (FAQ)-Lumiere House


1. How long does shipping take? 

  • United States: 7–14 business days
  • International: 14–31 business days

Please note that shipping times may very depending on customs processing in your country.

2. How can I track my order? 

Once your order is shipped, we’ll upload tracking information as soon as possible. You can check the status of your order anytime on our Track Your Order page using your tracking number.

3. Can I return an item? 

Yes! Returns are accepted within 30 days of delivery. To be eligible:

  • Items must be in their original condition and packaging
  • Include all accessories and manuals
  • Contact our support team before sending the return

Refunds will be processed after we receive and inspect the returned item.

4. Do you offer exchanges? 

Currently, we only offer refunds for returned items. If you’d like a different product, please return your original order for a refund and place a new order.

5. How do I contact customer support? 

You can reach our support team via:

  • Email: lumierehouse.store@gmail.com
  • Contact Form: Contact Us

We strive to respond within 24–48 hours.

6. What payment methods do you accept? 

We accept all major credit/debit cards, PayPal, and other secure online payment methods. Your payment information is protected with industry-standard encryption.

7. Do you ship internationally? 

Yes! We ship to most countries worldwide. International shipping times may vary from 14–31 business days, depending on your location and customs processing.

8. Are your products covered by a warranty? 

Yes! Many of our products come with a manufacturer warranty. Please check the individual product page for specific warranty details.

9. Can I change or cancel my order? 

Orders can only be modified or canceled before they are shipped. Once your order is in transit, you’ll need to process a return instead. Contact our support team immediately if you need assistance.

10. How do I ensure my order is correct? 

  • Double-check your shipping address before completing checkout
  • Review your order summary carefully
  • Contact us immediately if you notice any mistakes

Still have questions? Don’t worry! Our friendly support team is ready to help. Contact us anytime at lumierehouse.store@gmail.com.